From time to time, I check in with people and ask for their thoughts on what they like about my services, what I could do differently, and what they want and need from me. It also is an opportunity to get their thoughts on new customer service ideas I have to offer.
The open-ended survey questions often elicit interesting responses about how much people value not only the services provided, but also our relationship. Here are some comments from unnamed respondents from a past survey...
Reliable service is important, and I can depend on that from you.
Comforting to know I have someone to contact when I get into trouble.
Particularly like your availability on the phone or in person.
I always like the tips and suggestions offered.
Your updates are always welcome.
My computer has been working fine since you worked on it.
You are no further away than a phone call.
Life is better with you taking care of my computer.
Here is some other feedback from clients...
I would like to thank you for correcting my computer problems. It is running fine. It was difficult, but you eliminated the infections. Again, thank you.
- RB, Merrimack, NH
On a scale of 1 to 10, your services have always been a 10.
- JC, Nashua, NH
I trust you completely to take care of my computer - your computer expertise combined with your teaching skills make you a find.
- SF, Hudson, MA
Remote services is a good idea....Of course, I enjoy visiting with you so I would miss that.
- MT, Hollis
The quality of service is outstanding and the issues have been resolved successfully. Response time is always very good.
- EB, Nashua
I think of you as being the person to whom I would turn when in need.
- SF, Lexington
I know I can call you if I have a problem and you’ll respond soon. Thanks for all you’ve done for me.
- JL, Nashua
Your availability whenever I've needed you is one of your strongest assets.
- CS, Lexington
You are prompt in responding to e-mail and phone calls. We’ve never had difficulty in setting up appointments. What more could we want?
- SA, Nashua
Richard is awesome! As far as we are concerned, he can fix any and every computer problem known - if he can't fix it, it just can't be fixed! Richard is also a friend - it's great to have him visit when he comes to work on the computer. We love him!
- AW&SR, Clinton
We met Richard in 2009 in a class he taught at the RISE Program. His help in setting up our new laptop and in solving issues has been great. We give him a 10 for his ongoing help and professional assistance.
- KM&SM, Hudson
Your thoughts and comments about the services you receive and about the Web site are welcome. Complete the following information and then click the Post button to submit your message.