From time to time, I check in with people and ask for their thoughts on what they like about my services, what I could do differently, and what they want and need from me. It also is an opportunity to get their thoughts on new customer service ideas I have to offer.
The open-ended survey questions often elicit interesting responses about how much people value not only the services provided, but also our relationship. Here are some comments from unnamed respondents from a past survey...
Reliable service is important, and I can depend on that from you.
Comforting to know I have someone to contact when I get into trouble.
Particularly like your availability on the phone or in person.
Life is better with you taking care of my computer.
Here is some other feedback from clients...
I would like to thank you for correcting my computer problems. It is running fine. It was difficult, but you eliminated the infections. Again, thank you.
- RB, Merrimack, NH
On a scale of 1 to 10, your services have always been a 10.
- JC, Nashua, NH
I trust you completely to take care of my computer - your computer expertise combined with your teaching skills make you a find.
- SF, Hudson, MA
Remote services is a good idea....Of course, I enjoy visiting with you so I would miss that.
- MT, Hollis
The quality of service is outstanding and the issues have been resolved successfully. Response time is always very good.
- EB, Nashua
I think of you as being the person to whom I would turn when in need.
- SF, Lexington
I know I can call you if I have a problem and you’ll respond soon. Thanks for all you’ve done for me.
- JL, Nashua
Your availability whenever I've needed you is one of your strongest assets.
- CS, Lexington
You are prompt in responding to e-mail and phone calls. We’ve never had difficulty in setting up appointments. What more could we want?
- SA, Nashua
Richard is awesome! As far as we are concerned, he can fix any and every computer problem known - if he can't fix it, it just can't be fixed! Richard is also a friend - it's great to have him visit when he comes to work on the computer. We love him!
- AW&SR, Clinton
We met Richard in 2009 in a class he taught at the RISE Program. His help in setting up our new laptop and in solving issues has been great. We give him a 10 for his ongoing help and professional assistance.
- KM&SM, Hudson
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